Parties and Scope
These terms apply between Alden Renovations, acting as the main refurbishment contractor, and the customer named on the project quote. The work to be carried out is strictly limited to the written schedule of tasks provided in your accepted proposal. Any additional alterations or extras requested while work is underway must be recorded in writing as a variation agreement before those tasks are started.
Booking and Quotes
Quotations remain valid for thirty calendar days from the date of issue. A booking is formally confirmed once the customer approves the written quote and pays the agreed initial deposit. We reserve the right to revise quotes if site conditions differ significantly from what was visible during the initial inspection, or if structural drawings provided by third parties contain errors.
Performance of Work and Access to Premises
The customer agrees to provide unhindered access to the premises during our working hours, typically between 08:00 and 17:00 Monday to Friday. The client must supply continuous working mains electricity, running water, and toilet facilities for the work crew unless explicitly agreed otherwise. Delays caused by lack of site access, other trades hired directly by the client, or missing client-supplied finishes will be added to the project timeline.
Prices, Payment After Completion, and Invoices
Prices stated in our proposals are in British Pounds. For small repair jobs, payment is due upon final completion. For phased refurbishments, payments are broken into staged valuations as detailed in your schedule. Payment methods accepted are cash on completion or direct bank transfer against invoice. We do not accept card payments, card machines, or payment links under any circumstances. Invoices must be paid within seven days of issue.
Cancellation and Rescheduling
Customers may cancel or reschedule works subject to our cancellation policy. If you cancel your booked slot with less than fourteen days notice, deposit retentions apply to cover downtime for our team. If you reschedule with more than fourteen days notice, your deposit rolls over to the next mutually agreed start date subject to team availability.
Liability, Insurance, and Complaints
Alden Renovations holds full public liability insurance covering property damage up to two million pounds. We are not liable for pre-existing structural defects, cracks arising from normal settlement of old mortar, or hidden damp concealed behind plasterboard prior to strip-out. Any complaints or snags regarding workmanship must be reported in writing within seven days of phase completion so we can inspect and rectify promptly.
Governing Law
These terms of service and all contracts entered into with Alden Renovations are governed by and construed in accordance with the laws of England and Wales. Both parties agree that any disputes arising from our work will be subject to the exclusive jurisdiction of the English courts.
Questions about this policy
Email [email protected] or call +44 117 831 1377 during Mon-Fri 08:30-16:00. We answer all communications within one business day.
- Merchant
- Alden Renovations Ltd.
- Registered address
- 14 West Street, Bristol, BS2 0BH, United Kingdom
- [email protected]
- Phone
- +44 117 831 1377
- Working hours
- Mon-Fri 08:30-16:00
- Registration
- Company No. 19393110