Data Controller
The data controller responsible for your personal information is Alden Renovations. If you have questions about how we hold or process your data, you can write to our data administrator using the contact details provided on our website.
Legal framework
We process personal records pursuant to UK GDPR and the Data Protection Act 2018 and relevant statutes applicable in United Kingdom. In the event of a discrepancy between these terms and statutory law, legal requirements take precedence.
Data We Collect
We collect information you provide directly through our website contact form or when speaking to us by telephone. This includes your name, contact telephone number, email address, property address or postcode, and whatever notes you provide regarding your renovation project. We do not collect payment card information.
Purposes and Legal Basis for Processing
We process your personal information to respond to enquiries, visit your property to prepare estimates, provide quotations, and carry out contracted renovation works. The legal basis for this processing is taking steps at your request prior to entering into a contract, performing the renovation contract, and complying with statutory tax and accounting obligations.
Storage Period
We retain prospective customer enquiries for up to twelve months if no contract is signed. For completed projects, we keep contracts, invoices, and work descriptions for seven years to comply with statutory accounting requirements and HMRC tax compliance rules. After this period, records are deleted or securely shredded.
Sharing With Staff and Subcontractors
Your contact details and property address are shared strictly on a need-to-know basis with our internal site managers and specialized subcontractors such as registered structural engineers, electricians, or skip hire companies working on your job. We never sell, rent, or trade your personal data to external marketing companies.
Your Rights and How to Exercise Them
Under UK data protection law, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or ask for the deletion of your data when it is no longer required for legal compliance. To exercise any of these rights, email or write to us directly, and we will respond within one month.
Questions about this policy
Email [email protected] or call +44 117 831 1377 during Mon-Fri 08:30-16:00. We answer all communications within one business day.
- Merchant
- Alden Renovations Ltd.
- Registered address
- 14 West Street, Bristol, BS2 0BH, United Kingdom
- [email protected]
- Phone
- +44 117 831 1377
- Working hours
- Mon-Fri 08:30-16:00
- Registration
- Company No. 19393110