Frequently Asked Questions
Straight answers about how we manage worksites, schedule stages, and handle renovation contracts. Read on for practical information about hiring Alden Renovations.
Still have questions?
We answer telephone enquiries and quote requests within one working day.
Contact Customer SupportHow do you calculate your project quotes?
We conduct an in-person site survey and compile an itemised schedule detailing labour hours and specific materials. You receive a clear, fixed quote before any work starts.
What are your payment terms and accepted methods?
We split projects into agreed milestone stages. Payments are accepted exclusively via bank transfer and cash on delivery of each completed milestone. We never ask for full payment upfront.
What happens if snagging issues arise after the renovation is finished?
We provide a 30-day post-handover rectification window. If any minor defect or adjustment is noted within 30 days of completion, our supervisor returns to resolve it promptly.
How do you handle site safety and protection of our belongings?
Our team installs heavy-duty floorboards, seals non-work zones with plastic barriers, and conducts a site clean at the end of each working day.